Shipping Policy

Nexoluxe Lighting — B2B Wholesale Shipping Policy

1. Shipping Origin

All wholesale orders are fulfilled from our designated warehouse in Zhongshan, Guangdong, China, unless otherwise agreed in writing.

2. Order Processing

Wholesale orders are subject to review and confirmation by Nexoluxe Lighting.

Submitting an order does not constitute final acceptance. We will verify product availability, order quantities, pricing, shipping requirements, and other relevant details before confirming the order.

Production and processing lead times vary depending on product availability, order quantity, and customization requirements. Estimated lead times will be communicated before order confirmation.

3. Shipping Methods

Depending on the destination, shipment size, and customer requirements, we may arrange shipping through:

• Express courier services

• Air freight

• Sea freight

• Other mutually agreed logistics arrangements

Available shipping methods will be confirmed based on the specific order.

4. Shipping Costs

Shipping costs are calculated according to factors including:

• Destination country and postal code

• Product quantities and packaging

• Actual and volumetric weight

• Selected shipping method

• Applicable customs duties and taxes

• Agreed Incoterms

Shipping charges displayed during checkout, if any, are estimates unless explicitly confirmed as final.

A final shipping quotation will be provided when necessary before order confirmation.

5. Customs Duties and Import Taxes

Responsibility for import duties, customs clearance, VAT/GST, and other applicable charges depends on the Incoterms agreed for each order.

For DDP shipments, the responsibilities and costs included in the quotation will be confirmed in writing.

Unless otherwise agreed, customers are responsible for ensuring that the products comply with applicable import requirements in their destination market.

6. Delivery Time

Estimated transit times depend on the shipping method, destination, customs clearance, and logistics conditions.

Delivery estimates are not guaranteed unless expressly agreed in writing.

7. Shipping Address

Customers must provide accurate and complete delivery information, including the recipient's name, company name, street address, city, postal code, country, and contact phone number.

Additional costs arising from incorrect or incomplete delivery information may be charged to the customer where applicable.

8. Shipping Damage or Missing Items

Customers should inspect shipments upon delivery and notify Nexoluxe Lighting promptly if any products are damaged, missing, or incorrect.

Please provide the order reference, photographs, and relevant supporting information so that we can investigate and propose an appropriate resolution.

9. Contact

For shipping quotations, delivery arrangements, or logistics inquiries, please contact us through our website:

https://nexoluxelighting.com